Terms and Conditions
Returns:
Feathers & Whiskey Provisions Co. accepts returns for credit or refund (excluding shipping and processing charges) on purchases made directly through our company as long as the returned product is not custom, visibly worn or damaged. All sales of gift cards are final and are not eligible for return. For a refund, the original packing slip and invoice must be returned along with the product within 30 days of purchase. We can only issue credit to the original form of payment.
*All Custom Orders are Final – No Returns*
Exchanges:
Feathers & Whiskey Provisions Co. accepts exchanges as long as the product is not custom, visibly worn or damaged. The exchange must be made within 30 days of purchase. Please fill out the included return/exchange form for prompt processing. Omit Credit Card Information if the exchanged item is of equal/lesser value.
Please ship all Returns & Exchanges to:
Feathers & Whiskey Provisions Co.
Attn: Returns/Exchanges
2100 St.Anna Rd
Pembroke, NC 28372
Damaged/Defective Items:
Please carefully inspect your order upon delivery. If you receive damaged, defective, or incorrect merchandise, please contact us at info@feathersandwhiskey.com and a representative will be glad to send you a shipping label to exchange or return your defective items. No discounts may be stacked on any products. Items purchased on sale may be exchanged at their sale value.
Shipping:
$7.95 flat rate shipping consists of USPS priority mail for all goods ordered anywhere in the 48 contiguous United States.*Typical Priority Mail is 3-5 business days to anywhere in the 48 contiguous United States. Please allow 6-8 business days for production on any CUSTOM order.
We process orders Monday through Friday only. Standard processing time is 2-4 business days after the order is placed. While we do our best to fulfill orders as quickly as possible, this is a general guideline. Some Products ship from the Feathers & Whiskey Provisions Co. warehouse in NC, some ship directly from our US based printer, while some ship directly from the overseas manufacturer and require additional shipping time. Product descriptions contain the shipping origin. Your order will arrive in separate packaging if originating from different warehouses.
Once your package departs our warehouse with the carrier, Feathers & Whiskey Provisions Co. is not responsible for lost or stolen packages. Occasionally packages will be marked as “delivered” prior to their arrival. If your package is lost/stolen or marked as delivered incorrectly, please contact the shipping carrier (UPS, USPS) for further assistance.